Delivery and Shipping
Delivery & Shipping
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Items bought on sale will take a slightly longer time to ship, due to the high volume of orders we receive during these periods. Please allow 5–14 business days for order processing during sale and promotional periods.
Shipping Options
Shipping charges are calculated and displayed at checkout.
| Nairobi — delivery | 1–3 days |
| Outside Nairobi, within Kenya | 36–48 hours |
We don't currently offer store pick-up for website orders. To order directly for collection, please reach our branches directly — Shop: +254 717 048 713, Showroom: +254 740 102 614. Our store pick-up hours are 10am–7pm daily.
International Shipping
We offer international shipping worldwide. Because our website can't yet calculate international shipping rates automatically, please reach us on WhatsApp at +254 717 048 713 with your order and location. We'll create an order for you once the shipping rate is calculated, and you'll receive a notification to complete payment on the website.
Your order may be subject to import duties and taxes (including VAT), incurred once a shipment reaches your destination country. These charges are the customer's responsibility and are not covered by The Textile Loft.
Order Tracking
Once your order has shipped, you'll receive an email with a tracking number to check its status. Please allow 48 hours for tracking information to become available.
If you haven't received your order within 5 days of your shipping confirmation email, contact us at thetextileloft@gmail.com with your name and order number, and we'll look into it for you.
Returns & Damaged Items
We accept returns up to 48 hours after delivery, provided the item is unused and in its original condition. We'll refund the full order amount minus shipping costs for the return. This applies to domestic orders (within Kenya) only.
If your order arrives damaged in any way, please email us as soon as possible at thetextileloft@gmail.com with your order number and a photo of the item's condition. We address these case-by-case and will work toward a satisfactory solution.