Returns and Exchanges
Returns & Exchanges
Effective July 24, 2026
We want you to love what you ordered. If something isn't right, we're glad to make it right through an exchange or store credit.
Eligibility
You have 48 hours after receiving your item to request an exchange or store credit. To be eligible, your item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Request
To start a request, contact us at thetextileloft@gmail.com. If it's accepted, we'll send instructions on how and where to send your item back. Items sent to us without first requesting an exchange will not be accepted.
Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be exchanged or credited, including:
- Inner garments (underwear, bras, bodysuits)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
Items purchased during a sale are not eligible for exchange or store credit. Please contact us with any questions about a specific item.
Exchanges & Store Credit
Once we receive and inspect your returned item, we'll notify you whether it's approved. Approved items are exchanged for the item of your choice (subject to availability) or issued as store credit — we do not process cash or original-payment-method refunds.
Store credit is issued to the email on file and never expires. It can be applied to any future purchase at The Textile Loft, and is the only alternative to an exchange when your item is not available in your requested size or style.